Maintenance

TVC’s AV maintenance and aftercare services are designed to provide you with support and technical expertise should anything go wrong with your installation or equipment.

Our reactive maintenance packages are tailored to your specific requirements and budget. They range from basic maintenance packages for smaller budgets right up to top level service agreements.

No matter what package you choose, you’ll receive TVC’s trademark levels of customer service. Our company motto is ‘customer is king’ and we practice what we preach, offering outstanding care to organisations of all sizes.

The features of our reactive maintenance packages include:

• Rapid response, including SLAs of up to a 4 hour response time and access to our 24/7 emergency telephone number. We can dispatch engineers at any time, day or night.
• 365 day support – including public holidays.
• Full UK coverage – we can attend your emergency and fix it regardless of your location.
• Remote monitoring, including the remote management of digital signage and content.
• A fully qualified team of engineers – the members of our team have an NVQ2 in Health and Safety as a minimum requirement, are asbestos trained and are accredited by CHAS (Contractors Health and Safety Scheme), Constructionline, SafeContractor and CEDIA (Custom Electronic Design & Installation Association).
• The latest fault finding technology
• Full public liability insurance

As one of the UK’s leading equipment maintenance companies, we’ve got experience in maintaining all kinds of audiovisual equipment – including TVs, screens, digital signage and audio equipment. We are able to maintain any equipment installed, taking a ‘swap-out’ rather than ‘repair and return’ method of resolving faulty products.

TVC currently maintain around 100,000 products across a diverse range of sectors including hotels, exhibition centres, retail outlets, bookmakers and more.